FREQUENTLY ASKED QUESTIONS


Is it safe to mail jewelry?

Yes! We ship our jewelry only by trusted carriers such as USPS or FedEx. 


Is the shipping free?

Yes. All U.S orders are free of charge. International Shipping is free for all orders over $100.


Do you ship internationally?

Yes! We ship worldwide.

International Shipping is free for all orders over $100.

Please refer to the shipping section to have more information about the offered options. Shipping rates and times vary by destination - see checkout page for details.


How long does it take to get my package?

The standard domestic shipping takes up to 5 business days. International shipping vary by destination, please see the checkout page for an estimated time. 


Can I cancel my order?

Order can be canceled within 24 hours of the date it was placed - this will fully void your order. If you wish to cancel your order after 24 hours, please see the Exchanges & Refunds section. 


Is there a shipping fee associated with returns or exchanges? 

Returns and exchanges are free of charge for U.S orders and International orders over $100. You receive your jewelry, try it on and if it doesn't fit, you can exchange or return it without any additional cost.


How can I track my package?

For US orders, a notification email with a tracking number will be sent once the order is shipped. With this tracking number, you will be able to verify the status of your order. For international orders, please note that only USPS Priority Mail and Priority Mail Express is trackable. 


Will I have to pay any duties and taxes on my order ?

Additional import duties, customs fees, and sales taxes may be added separately in accordance with your state or country's specific requirements. All receiving customers are responsible for these fees and the payment is non-refundable.

Please be aware that Moroccan Birds does not have any control for any duties, customs and taxes charged by the state or country’s requirements.

Please contact your local customers office to find out more information if you are not sure about the charges.


How do I get a gift packaging?

Make sure to let us know if your order is a gift in the comment section at the checkout page. We will make sure to not include the billing information on your package and we will leave a special note on your behalf. The gift message you enter will be handwritten on Moroccan Birds vintage gift card.


What payment options do you accept? 

We accept Credits Cards: Visa, MasterCard, American Express, Discover and Apple Pay.


How do I take care of my Moroccan Birds jewelry?

To clean your jewelry you can polish it using a dry cloth. Store your Moroccan Birds item in its original package (the linen purse) and in a moist free area. This will avoid sunlight exposure and prevent from tarnishing. For more tips on how to clean your jewelry, click here.