FREQUENTLY ASKED QUESTIONS
Is it safe to mail jewelry?
Yes! We ship our jewelry only by trusted carriers such as USPS or FedEx.
Is the shipping free?
Yes but only within the United States! US customers do not pay any additional fee for the item to be shipped.
Do you ship internationally?
Yes! We ship worldwide. Please refer to the shipping section to have more information about the offered options. Shipping rates and times vary by destination - see checkout page for details. The cost of shipping is BEFORE DUTIES & TAXES. For more information, contact firstname.lastname@example.org.
How long does it take to get my package?
The standard domestic shipping takes up to 5 business days. International shipping vary by destination, please see the checkout page for an estimated time.
Can I cancel my order?
order can be canceled within 24 hours of the date it was placed - this will fully void your order. If you wish to cancel your order after 24 hours, please see the Exchanges & Refunds section.
Is the shipping fees refundable if I decide to return an item?
No, the shipping fees for a return are non-refundable. The only exceptions are if we have shipped an incorrect item or you received a damaged item. Returns are accepted up to 5 days from the date received.
How can I track my package?
For US orders, a notification email with a tracking number will be sent once the order is shipped. With this tracking number, you will be able to verify the status of your order. For international orders, please note that only USPS Priority Mail and Priority Mail Express is trackable.
How do I get a gift packaging?
Make sure to let us know if your order is a gift in the comment section at the checkout page. We will make sure to not include the billing information on your package and we will leave a special note on your behalf. The gift message you enter will be handwritten on MoroccanBirds vintage gift card.
What payment options do you accept?
We accept Credits Cards: Visa, MasterCard, American Express, Discover and Apple Pay.
How do I take care of my MoroccanBirds jewelry?
To clean your jewelry you can polish it using a dry cloth. Store your MoroccanBirds item in its original package (the linen purse) and in a moist free area. This will avoid sunlight exposure and prevent from tarnishing. For more tips on how to clean your jewelry, click here.